Frequently asked questions
You will find the most frequently asked questions here. If you have any further questions, you can contact us at any time.
Frequently asked questions about
HERMAPRO garden fireplace
With a terrace size of 15m² or more, we recommend the slightly larger one due to the higher heat radiation and proportions Vario 80 garden fireplace. Attached in the picture you can visually see the difference. 
The Grillstar is a cheaper entry-level model. It doesn't have any chamotte bricks installed (the heat is radiated about 1-2 meters forward) and it is therefore more suitable for grilling. The flying sparks door cannot be rotated 360° but must be hung in and out as required.
Yes, the garden fireplace is made of stainless steel and coated with a weather and heat-resistant Senotherm paint. The garden fireplace is rustproof and can be left outside all year round - built for generations!
Yes, we offer solutions for a wide variety of installation options. Conservatory, loggia or indoors. For more information see here
The construction is very easy. The garden fireplace is delivered in components. These can be easily put together. The assembly takes a maximum of 10 minutes.
You can use both wood and charcoal as fuel.
Yes, thanks to the integrated rubberized wheels on the ground, the garden fireplace can be moved effortlessly (even under fire).
Questions about
bid expiration
You can easily request a quote from our special offers. See current promotions here.
Your request will be processed within 24 hours and you will receive an individual offer by e-mail. Please also check your junk mail folder.
You are also welcome to send your request directly via Phone or send it to us using the contact form. For the CONTACT
In the offer sent to you individually, you have the option of completing your purchase directly. Click on "accept" You will then be redirected to the payment page.
Questions regarding
Coupons
You can find it on the payment page ganz oben the note ” Do you have a voucher” next to it you will find a link. 
Questions regarding
Shipping & Payment
Our average delivery time for garden fireplaces is 1-2 weeks. The delivery is made by a forwarding agent. Delivery to your doorstep.
We usually ship within 3 working days.
After your order has been handed over to the parcel service, you will receive an email with a tracking number.
We offer purchases with bank transfer, Paypal or Klarna or credit cards, but also on account. You can find out more about payment options here
CALL THEM
Do you speak with us
If you have any questions about the HERMAPRO garden fireplace, our professional team will be happy to help!
APPOINTMENT requested
under +43 664 96 91 097, since we are partly in the
Sales and traveling to trade fairs.
Otherwise the business of
Mon – Thu 07:30 a.m. – 16:30 p.m., Fri 07:30 a.m. – 12:00 p.m.
Bioethanol pickup and product tours are always
possible during business hours.
Entrance door Auto-Zweiradcenter Kofler during business hours
(Pick up bioethanol if we are not available)
CONTACT
We're looking forward to hearing on your request!
You are welcome to send us an inquiry at any time, our team will get back to you reliably.
